الاتصال غير الرسمي و أثره في صناعة القرار بالمنظمة الخدماتية

Abstract EN

In this imperial study, we will try to find the impact of informal contacts on the management of decision-making within the organization by focusing on the 'municipal' service organization by understanding the informal communication and identifying its most important characteristics within the organizational format and the conditions leading to its development within the framework of the formation of leagues or informal groups within the working environment this leagues can organize different occupational groups spontaneously, formed spontaneously by the repeated contacts resulting from the process of existing social interaction between its parties and in order to coordinate the tasks assigned to them, it constitutes pressure and a kind of influence on the decision makers in order to achieve its objectives and requirements by allowing it to participate in the decision-making process in order to maintain its cohesion and stability and permanent membership within the community in the organizational service format.