تقييم جودة خدمات التمويل المصرفي الاسلامي و أثرها على رضا العملاء : حالة بنك السلام الجزائر

Abstract EN

After the success achieved by Al Salam Bank in the Arab and Islamic countries; since its inception in Algeria in June 2006 and the start of its activities in October 2008, it is considered among the first banks that worked hard to achieve an Islamic banking approach, it has strengthened its presence by providing Islamic financing services through its agencies at the national level.

Through this research, we seek to assess the quality of Islamic financing services in Al Salam Bank by a sample of the bank's clients, we concluded that there is a direct relationship between customer satisfaction and the quality of Islamic financing services provided by Al Salam Bank, that is, the higher the quality of Islamic financing services provided, the greater customer satisfaction and vice versa.