قياس جودة خدمات التعليم العالي باستخدام مقياس HEdPERF وأثرها على رضا الطلبة: دراسة ميدانية بجامعة طاهري محمد-بشار-الجزائر

Abstract EN

The current study aims to test the possibility of measuring the quality of educational service and the possibility of its impact on the satisfaction of students of Tahri Mohamed university-Bechar-Algeria using HEDPERF scale, (higher education performance), using a survey list directed to the study community of 202 students, where the validity and stability of the measure used through the SPSS program, among the results reached in this study is the possibility of measuring the quality of educational service according to the HEDPERF scale at the university in question, but after adapting it to the surrounding environment, the results also showed that the quality of educational service affects the satisfaction of students, and in light of the findings, a set of recommendations was formulated that can contribute to improving the quality of educational service at the university of Tahri Mohamed-Bechar-Algeria.