واقع الاستثمار في الصيرفة الإلكترونية ببنك التنمية المحلية لولاية سطيف و أثرها على رضا العملاء

Abstract EN

This study aims to identify the reality of the investment in E-banking at the local development bank (LDB) of the state of Sétif and its effect on customer satisfaction.

and for that, empirical study was done from 01-10-2021 to 20-11-2021 in order to identify its diversified banking services with character electronic, as well as to planning a questionnaire for a sample of 50 bank clients to determine their satisfaction with its electronic services.

finally, the results of the study found that the bank provides many electronic banking services, such as electronic bank cards, electronic payers, E-BDL,..

etc., to update and facilitate its financial transactions with economic institutions.

professionals and all other segments of society in an effort to support global E-commerce as well as reduce liquidity in order to eliminate the parallel market., and this is due to many Considerations, including the educational level, the degree of confidence in the type of service, poor internet flow … etc.