أهمية القيادة في التأسيس لإدارة الجودة الشاملة

Abstract EN

Through our research paper, we address two concepts among the most important concepts, namely leadership and total quality management, where we aim to show the role of leadership in the establishment of total quality management, by treating each concept separately, and then there is the relationship between the two concepts, and we have reached the critical importance To lead in the establishment of total quality management in organizations, by establishing the beginning of a culture of quality in order to work on accepting the new system and reducing resistance to change, followed by attention to training systems, the incentive system, activating participation in decision-making, encouraging teamwork, working to discover errors before they occur Through supervision systems, in addition to activating the feedback in the organization, and in order for the leader to perform his role, he must have a set of technical skills, communication.

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