The concept of e-administration: evolution, perspectives and challenges

Abstract EN

Governments all over the world are in pursuit of Information and Communication Technologies (ICT)-based solutions for facilitating good governance, the phenomenon is popularly known as e-governance or e-government as per varying country contexts.

In the recent past, different terms have been coined to re-brand it alongside the emerging technological developments.

Some of the buzzwords in this context are joined-up government, whole-of government, one-stop government, connected government and open government; the latest being digital government.

Adopting new technologies into the practice of national government can significantly improve the quality of public services and the government's general performance.

The concept of electronic management has spread significantly to include a large part of public service, which benefits the users and contributes to lower traditional services costs, as a result, serves the public interest.