مدى تأثير تكنولوجيا المعلومات على تحسين جودة الخدمة البنكية: دراسة حالة بنك الخليج وكالة بسكرة

Abstract EN

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The purpose of our study is to show the impact of the use of information technology on the quality of banking service, and this effect is shown by changing the form and how to provide banking services from the traditional form, which requires direct contact between the customer and the bank, to the electronic format that helps reduce the cost and time of service.

To achieve the objectives of the study, a questionnaire was used and was distributed to a sample of (30) individuals.

In the analysis of data, several statistical methods were used including arithmetic mean, deviation, correlation coefficient, etc.

The study reached several results, the most important of which was the role of information technology in improving the quality of banking service at Gulf Bank in Biskra at a level of 0.

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