دور تعهيد بعض الانشطة في تحسين جودة الخدمة المقدمة للزبون: بحث استطلاعية في شركة اسيا سيل للاتصالات

Abstract EN

The aim of the current research is to highlight the role of outsourcing some activities in improving the quality of service provided to the customer at the level of the Asiacell Telecom Company.

In order to achieve the goal of the research, the Asiacell company was chosen as a field by distributing the questionnaire to (51) individuals.

The researchers resorted to using the statistical program (SPSS) to analyze the data.

Several results have been reached, the most important of which is the validity of the hypotheses adopted by the research represented in the existence of a significant correlation between the research variables.

In addition to the presence of a significant effect of the information technology activity in the dimensions of service quality, which reflects the interest of the researched company in adopting the outsourcing strategy and the harmony of the nature of the company's work and the research variables.

Speed of implementation, cost reduction, and improvement of service quality through periodic follow-up to measure the performance of contractors to ensure the achievement of the desired results.