المقدرات التكنولوجية ودورها في إمكانية إقامة متطلبات المواصفة الدولية أيزو 10006: دراسة استطلاعية لآراء عينة من العاملين في الشركة العامة لتوزيع كهرباء الشمال نينوى

Abstract EN

The current study seeks to determine the role of technological capabilities in the possibility of establishing the international standard ISO 10006 in one of the Iraqi service companies in order to generate a modern service environment that has the ability to produce services that meet the customer's need in terms of quality and cost on the one hand and achieve a competitive advantage on the other hand, by investing the company's resources In an efficient and effective manner that enables it to achieve the standards of the international standard, and from here the idea drawn by the researchers about the subject of their study was framed, as the study problem presented a number of questions, including: 1.

Is the acceptance of technological capabilities in achieving the requirements of ISO 10006 in the company under study? 2.

Does the company under study have the capabilities of the suggestions and synonyms in which the requirements of ISO 10006 are required? The researchers then headed towards answering these questions by adopting the descriptive analytical approach.

The questionnaire was used as a main tool in collecting data and information related to the field side for the purpose of measuring the study variables.

The technological capabilities and requirements of the international standard ISO 10006 were covered through (40) paragraphs included in the form resolution.

Among the most prominent areas that start from the inputs and the areas that start from the inputs (classes of technological capabilities with the requirements of ISO 10006 at the level of the organization in question), the study concluded its endeavor with several recommendations, most notably (building long relationships with the customer, simplifying its operations, as relationships with the customer provide the concerned parties with information A more comprehensive approach will reduce the organization's costs and increase its profits.