The impact of applying the principles of total quality management (TQM) on engineering faculty performance at Mutah University
Other Title(s)
أثر تطبيق مبادئ إدارة الجودة الشاملة على أداء كلية الهندسة في جامعة مؤتة
Dissertant
Thesis advisor
University
Mutah University
Faculty
Faculty of Engineering
Department
Department of Industrial Systems Engineering
University Country
Jordan
Degree
Master
Degree Date
2020
Arabic Abstract
الغرض من هذه الدراسة هو قياس درجة تطبيق مبادئ إدارة الجودة الشاملة (التزام الإدارة العليا التركيز على الزبون و الموظف، التركيز على الحقائق، مشاركة الأفراد، و التحسين المستمر) في كلية الهندسة في جامعة مؤتة.
هذه الدراسة استخدمت الإستبانة كأداة للدراسة و تكون مجتمع الدراسة من (119) من أعضاء هيئة التدريس و الموظفيين الإداريين العاملين في كلية الهندسة عندما أعضاء هيئة التدريس كانو بخبرة فوق (5) سنوات و الموظفيين الإداريين كانو من مشرفيين المختبرات و السكرتاريا.
الدراسة حددت درجة تطبيق مبادئ إدارة الجودة الشاملة من وجهة نظر أعضاء هيئة التدريس و الموظفيين الإداريين و كانت تطبق بدرجة تطبيق متوسطة بمتوسط حسابي (2.06).
في النهاية هذه الدراسة أعطت توصيات هامة منها الإلتزام بتطبيق مبدأ التحسين المستمر في كلية الهندسة في جامعة مؤتة على الدوام بدلا من وقت محدد.
English Abstract
The purpose of this study is to measure the application degree of the Total Quality Management principles (management commitment, focus on customer and employee, focus on facts, everybody's participation, and continuous improvement) in the faculty of Engineering at Mutah University from the perspective of the administrative employees and teaching staff members.
This study used a Questionnaire as a study tool and the study community consisted of (119) of the teaching staff members and administrative employees who working in the faculty of engineering when the teaching staff members were with experience above five years, and the administrative employees were consisted from Laboratory supervisors and secretariat.
The study identified the application degree of the TQM principles from the view point of the teaching staff members and administrative staff and it was a medium degree with an arithmetic mean (2.06).
This study gave the important conclusions such as ensuring that the principle of continuous improvement shall always apply at the Engineering Faculty instead of specific time.
Main Subjects
No. of Pages
79
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Introduction.
Chapter Two : Literature review.
Chapter Three : Study design and methodology.
Chapter Four : Results analysis, conclusions and recommendations.
References.
American Psychological Association (APA)
al-Shamayilah, Asil Amir Amin. (2020). The impact of applying the principles of total quality management (TQM) on engineering faculty performance at Mutah University. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-1399909
Modern Language Association (MLA)
al-Shamayilah, Asil Amir Amin. The impact of applying the principles of total quality management (TQM) on engineering faculty performance at Mutah University. (Master's theses Theses and Dissertations Master). Mutah University. (2020).
https://search.emarefa.net/detail/BIM-1399909
American Medical Association (AMA)
al-Shamayilah, Asil Amir Amin. (2020). The impact of applying the principles of total quality management (TQM) on engineering faculty performance at Mutah University. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-1399909
Language
English
Data Type
Arab Theses
Record ID
BIM-1399909
