دور التسيير الإلكتروني في تحسين الخدمة العمومية : بلدية بئر مقدم ب ولاية تبسة نموذجا

Abstract EN

This study aims to know the effect of electronic management in improving public service in the municipality of Bir Mokaddam in the state of Tebessa.

A group of employees and a group of citizens were selected.

The descriptive analytical approach was used to study the subject.

The researcher also relied on analyzing the data by using some statistical methods appropriate to the study’s hypotheses and questions, and the study concluded that there is associative between the application of electronic management and the dimensions of public service quality (tangible, safety, response, courtesy.