برامج التعليم العالي والعوامل المؤثرة في رضا الطالب: دراسة حالة جامعة تلمسان-كلية العلوم الاقتصادية

Abstract EN

Education is generally considered the origin, foundation, and pillar upon which the nation and society is based, and it is the first and fundamental start for building the future due to its impact on the country's economy and its development.

This study aimed to shed light on the most important factors that affect student satisfaction at the University, Faculty of Economic Sciences In the commercial and management sciences, information was collected through a questionnaire consisting of 22 questions distributed to 280 students and 210 of them are suitable for study, and for the purpose of carrying out this study, using statistical methods and analyzing the ANOVA table and using exploratory factor analysis and multiple linear regression analysis to find out the extent of the contribution Each factor in the model, and this is with the help of the SPSS V22 program, the results showed that the factors that affect the student's satisfaction are: the quality of pedagogical services, the quality of material capabilities, the quality of teaching and the quality of office services, where the determination factor was 0.371, meaning that the four independent variables explain 37.1% of The variation in students 'satisfaction with their college is an acceptable percentage.

The results also showed that the quality of educational services greatly affects students' satisfaction.