Analysis of the quality of services for the collection process using queuing theory: the case of SONELGAZ of tamanrasset
Joint Authors
Bin Nur, Abd al-Hafiz
Bin Qaddur, Ashwaq
Source
Issue
Vol. 8, Issue 2 (31 Aug. 2022), pp.836-853, 18 p.
Publisher
Tahri Mohamed Bechar University Faculty of Economic Commerce and Management Sciences
Publication Date
2022-08-31
Country of Publication
Algeria
No. of Pages
18
Main Subjects
Economics & Business Administration (Multidisciplinary)
Topics
- Quantitative research
- Exponents(Algebra)
- Distribution(Probability theory)
- Consumer satisfaction
- Poisson distribution
- Quality of services
Abstract EN
This study aims to analyse the quality of services provided by the Sonelgaz Corporation (Tamanrasset Branch) by applying one of the quantitative methods, which is the waiting queue models, considering that the quality in providing services is important to achieve excellence, so we chose the collection service that suffers from the problem of waiting at the level of the institution, and determine the distribution that It is followed by the arrival rate and service rate.
Applying the appropriate queuing model (M/M/S) to the service system and proposing appropriate solutions for it.
Among the results obtained is that the arrival time in the organization follows the poisson distribution and the service time follows the exponential distribution, and the service rate is greater than the arrival time and this is a prerequisite for achieving the efficiency of the service provided.
Therefore, we suggested improvements using the appropriate queuing model for this system, which would reduce waiting time and thus raise the level of quality of services provided in order to gain more customer satisfaction
American Psychological Association (APA)
Bin Qaddur, Ashwaq& Bin Nur, Abd al-Hafiz. 2022. Analysis of the quality of services for the collection process using queuing theory: the case of SONELGAZ of tamanrasset. Al-Bashaer Economic Journal،Vol. 8, no. 2, pp.836-853.
https://search.emarefa.net/detail/BIM-1410585
Modern Language Association (MLA)
Bin Qaddur, Ashwaq& Bin Nur, Abd al-Hafiz. Analysis of the quality of services for the collection process using queuing theory: the case of SONELGAZ of tamanrasset. Al-Bashaer Economic Journal Vol. 8, no. 2 (Aug. 2022), pp.836-853.
https://search.emarefa.net/detail/BIM-1410585
American Medical Association (AMA)
Bin Qaddur, Ashwaq& Bin Nur, Abd al-Hafiz. Analysis of the quality of services for the collection process using queuing theory: the case of SONELGAZ of tamanrasset. Al-Bashaer Economic Journal. 2022. Vol. 8, no. 2, pp.836-853.
https://search.emarefa.net/detail/BIM-1410585
Data Type
Journal Articles
Language
English
Notes
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Record ID
BIM-1410585