الإدارة الإلكترونية ودورها في تحسين الخدمة العمومية والمرفق العام

Abstract EN

In the context of the global trend towards digitization and with the increasing interest of the Algerian state in adopting electronic management approaches that would contribute to changing the traditional pattern in terms of providing services, this study aims to highlight the role of electronic management in improving public service and public utility by presenting various concepts related to electronic management, the public service and public utility, with a presentation of the applications of electronic management in the field of public service and public utility for the sectors of higher education, post and transportation in Algeria.

the most important results is that integrating electronic administration into the work of government administrative has a positive role in improving public services provided to citizens it is also considered one of the most important means of bringing the citizen closer to the administration, meeting his needs and achieving his well-being and satisfaction.