Assessment of learning and growth perspective as one of balanced scorecard dimensions and its impact on employees' performance in five-star hotels

Abstract EN

Purpose- The hospitality industry based on performance of employees so, this paper aims to assessment of learning and growth perspective as one of balanced scorecard dimensions and its impact on employees' performance in five-star hotels in Cairo, Egypt and investigate the usage of it to enhance the performance of employees in five-star hotels in Cairo, Egypt
Design/methodology/approach- This paper discusses a wide-ranging background and literature review that focuses on the implementation of learning and growth perspective on the performance of employees in hotels.

With the distribution of 276 valid questionnaires on employees working at room division on 30% of Egyptian hotels in Cairo the researcher applied the structural equation modeling AMOS version 23 to test the study hypotheses
Findings Learning and growth perspective impacts on employees' performance significantly the results show, that there is a statistically significant relationship between leering and growth perspective and all dimensions of employees' performance according to results of research show that task performance (0.89), contextual performance (0.69) and adoptive performance (0.58).

Therefor the senior management must confirm the fairness of distributing work duties among employees.

Hotels should take care of raising learning and growth for employees through seminars, training, and workshops Research Learning and growth Perspective helps to develop employee's performance through increasing loyalty, skills, knowledge, empowerment, and teamwork effectiveness
implications/limitations – the Egyptian hotels association should pay more attention to the important role of a balanced scorecard and accredit in hotels as an evaluation tool, The importance of setting up an administrative unit dealing with the psychological and social aspects of the employees at hotels, Hotels has to take care of raising learning and growth for employees through seminars, training, and workshops.

The current study, like any other, has some limitations such as Covid-19 pandemic, lockdown, and lack of previous studies were implementation on employees' performance