أثر الإصلاح الإداري على تحسين جودة الخدمة العمومية : دراسة حالة : مديرية التنظيم و الشؤون العامة-لولاية خنشلة

Abstract EN

This article aims to determine the extent to which the quality of public services can be improved by relying on administrative reform and this by addressing the following problem: What is the impact of administrative reform on improving the quality of public service in the Regulatory and General Affairs Directorate - Wilayat Khenchela, and to address this problem, a questionnaire was used as a data collection tool.

The statisticalAnalysesof the data and hypotheses using a set of statistical tests, in addition to the Spearman correlation coefficient, using on the statistical analysis program SPSS.

The study concluded with a set of results, the most important say that the concept of administrative reform is an organized process aimed at improving the level of job performance and services in the administrative organs, to achieve comprehensive and sustainable development; and that the dimensions of public service quality at the level of the theRegulatory and General Affairs Directorate are available at an average level; The study also proved that there is a statistically significant correlation that reflects the impact of administrative reform on the quality of public service.