تقييم الأداء على وفق رضا الزبون ( المريض) في المستشفيات الحكومية
Other Title(s)
Performance evaluation according to( patient) customers satisfaction at government hospitals
Joint Authors
Source
مجلة كلية الشيخ الطوسي الجامعة
Issue
Vol. 7, Issue 10 (31 Mar. 2021), pp.513-536, 24 p.
Publisher
Publication Date
2021-03-31
Country of Publication
Iraq
No. of Pages
24
Main Subjects
Economics & Business Administration
Topics
Abstract EN
Studying the elements that affect patients satisfaction provides knowledge of the hospital s level of performance and achievement indicators and goals facing the challenge of competitors in health market from private hospitals, to develop its services and patients satisfaction.
( 200 ) patients the research sample was randomly selected, For the period from 15 / 5/ 2003 to 30 / 5/ 2003, the study deals with the relationship between two main variables patients satisfaction and hospital performance.
A questionnaire was prepared to this study, which requires opening a dialogue with the patients and facing different levels of the patient s suffering, feeling, fears and concerns.
and requires highly skill in empathy and communication with them.
Those questionnaires were performed on the calculations, checking the deviation and the standard, they were sorted in tables according to the administrative positions responsible for the deviations in quality of health care services.
each dimension being sorted through the gradation in an estimative and judgmental type, The percentage of patients satisfaction with the performance of Najaf General hospital ( 69, 8 % ) moderate degree, this is an indication that the patient s ambition, This indicator may be considered inappropriate for the hospital.
Therefore, the hospital administration to search for the causes of the decline in quality of health care services and the administrative positions responsible for this deviations, in addition to that mast study what influences and attracts the patients and creates satisfaction with them
American Psychological Association (APA)
حسن كاظم يوسف وفلاح حسن علي. 2021. تقييم الأداء على وفق رضا الزبون ( المريض) في المستشفيات الحكومية. مجلة كلية الشيخ الطوسي الجامعة،مج. 7، ع. 10، ص ص. 513-536.
https://search.emarefa.net/detail/BIM-1417308
Modern Language Association (MLA)
حسن كاظم يوسف وفلاح حسن علي. تقييم الأداء على وفق رضا الزبون ( المريض) في المستشفيات الحكومية. مجلة كلية الشيخ الطوسي الجامعة مج. 7، ع. 10 (آذار 2021)، ص ص. 513-536.
https://search.emarefa.net/detail/BIM-1417308
American Medical Association (AMA)
حسن كاظم يوسف وفلاح حسن علي. تقييم الأداء على وفق رضا الزبون ( المريض) في المستشفيات الحكومية. مجلة كلية الشيخ الطوسي الجامعة. 2021. مج. 7، ع. 10، ص ص. 513-536.
https://search.emarefa.net/detail/BIM-1417308
Data Type
Journal Articles
Language
Arabic
Notes
-
Record ID
BIM-1417308