أثر الرضا الوظيفي على أداء العاملين في شركات الاتصالات الأردنية خلال جائحة كوفيد-19

Abstract EN

This study aimed to identify the impact of job satisfaction on the performance of workers at Jordanian Telecommunications Companies during the Covid-19 crisis, by studying three factors of job satisfaction (job growth, motivation, and work environment) and their impact on the performance of workers in its dimensions (speed of performance, accuracy of performance And the size of performance).

The study population consisted of workers in the Jordanian Telecommunications Sector, while the study sample consisted of (372) persons working in this sector.

The researcher used the Statistical Package for Social Sciences (SPSS) to test the study hypotheses and extract its results.

The results showed a statistically significant impact of job satisfaction in its combined dimensions (job growth, motivation, and work environment) on the performance of workers in its dimensions (speed of performance, accuracy of performance, and volume of performance) in the Jordanian Telecom Sector during the pandemic Covid-19.

In light of the findings, the researcher recommended a number of recommendations, the most important of which were: The need for a supportive work environment for achievement and creativity so that workers can make the necessary efforts to perform their work during the pandemic, the reason for their exposure to pressures at work.