أثر جودة الخدمات الإلكترونية في رضا الموظفين: دراسة ميدانية لموظفي مؤسسة اتصالات الجزائر بالمسيلة

Abstract EN

JEL: J53, M540The main objective of this study is the measurement of the effect of electronicservices quality on the degree of employer's satisfaction in Algeria telecom companyThe study determined an independent variable representing the electronic qualityof service with its dimensions: information systems, tasks digitization, flexibility andsimplification of procédures, reducing of achievement time, skills development, anda dependent variable that represents the employer's satisfaction.

In order to achieve the objectives of this study, a questionnaire was developed tocollect the necessary information from the population concerned from which a sample of 60 individuals was selected.

The method of multiple linear regression was used as well as the use of SPSS software (version 22) to study the different causa relationships of the considered variables.

The study showed a positive correlation and a statistical significant effect of information systems and tasks digitization on employer's satisfaction, while, there's not a statistical significant effect of: flexibility and simplification of procedures, the reducing of achievement time, and skills development, on their satisfaction degree.