Using performance management techniques in five-star hotels to improve senior management performance

Abstract EN

Hospitality management has evolved dramatically in the last generation, and there are ways to address the performance that include the necessary balance between high technology and personal interaction.

As management Techniques are primarily used as a tool for strategic planning, employee motivation, and performance enhancement.

Its purpose is to improve communication between subordinates and management and increase employees' understanding of company policy and objectives, Focus the efforts of employees on the objectives set by the organization, providing a link between pay and performance.

An important factor to improve performance is its focus on the results achieved by the subordinates rather than the normal activities that are accomplished in their jobs.

The success of achieving the objectives in hotels depends on good performance practices that depend on the commitment and participation of managers and employees in setting future objectives.

Where managers play the lead in the entire process by setting trends in lower management grades and serving as role models for employees.

Because their responsibility is to design policies that ensure effective performance in the hotel and define core values related to performance and work according to them Managers play a vital role the good performance and can be beneficial in achieving hotel objectives.

to attain the study objectives.

A population was targeted by the five-star hotels in Sharm El-Sheikh.

The questionnaire was delivered only to (5) department managers, a Total (of 335) questionnaires, to get the most accurate results.

(317) from (335) department managers agreed to complete the questionnaire to provide complete detailed information about the benefits of improving performance through using management techniques.