ICT as a mechanism for activating corporate governance and its effect on raising the quality of hotel services : an empirical study on a group of hotels in western Algeria
Other Title(s)
تكنولوجيا المعلومات و الاتصالات كآلية لتفعيل حوكمة الشركات و أثرها في رفع جودة الخدمات الفندقية : دراسة تطبيقية على مجموعة فنادق بغرب الجزائر
Joint Authors
Ibn al-Hajj Jallul, Rashidah
Mghatat, Sabrina
Source
Journal of Economic Integration
Issue
Vol. 10, Issue 4 (31 Dec. 2022), pp.89-104, 16 p.
Publisher
University of Ahmed Draia The Afro-Algerian Economic Integration Laboratory
Publication Date
2022-12-31
Country of Publication
Algeria
No. of Pages
16
Main Subjects
Business Administration
Information Technology and Computer Science
Topics
- Hotel industry
- Algeria
- Communication technology
- Service industries
- Information technology
- Hotels
- Corporate governance
- Quality of services
Abstract AR
نهدف من خلال مقالنا دراسة إمكانية وجود علاقة بين تطبيق حوكمة الشركات و تكنولوجيا المعلومات الاتصال.
و هل لهما أثر على زيادة جودة الخدمة الفندقية ؟.
تم إجراء الدراسة على عينة من عمال الفنادق (مدراء، مسيرين، موظفي استقبال، موظفي الخدمات، النزلاء.
.) في مجموعة من فنادق الغرب الجزائري، و قد استخدمنا في هذه الدراسة مزيجا من أدوات ممثلة في المتوسطات الحسابية، و كذا معاملات الارتباط لتحليل إجابات 72 استبيان باستخدام برنامج SPSS 21، توصلت نتائج البحث إلى أن هناك ارتباط بين تطبيق حوكمة الشركات و تكنولوجيا المعلومات و أن هذه الأخيرة جزء من حوكمة الشركات و امتداد لها في المؤسسات الفندقية، كما أن تطبيق حوكمة الشركات يلزم المؤسسة بتطبيق تكنولوجيا المعلومات و الاتصال و هو ما أثبته أراء مختلف الأطراف الفاعلين على مستوى الفنادق.
Abstract EN
Our article addresses the possibility of a relationship between the application of corporate governance and information and communication technology (ICT), and their impact on increasing the quality of hotel services the study was conducted on a sample of hotel workers (managers, receptionists, service staff, customers.
.
.) in a group of hotels in the west of Algeria.
in this study, we used a combination of descriptive statistics tools represented in arithmetic averages, as well as correlation coefficients to analyze the answers of 72 questionnaires by using SPSS 21 program, the results of the research concluded that there is a correlation between the application of corporate governance and ICT, and the ICT is an extension and the part of corporate governance in hotel institutions as we have concluded that the application of corporate governance obliges the hotel to apply ICT, which has been proven by the opinions of various actors at the hotel level.
American Psychological Association (APA)
Ibn al-Hajj Jallul, Rashidah& Mghatat, Sabrina. 2022. ICT as a mechanism for activating corporate governance and its effect on raising the quality of hotel services : an empirical study on a group of hotels in western Algeria. Journal of Economic Integration،Vol. 10, no. 4, pp.89-104.
https://search.emarefa.net/detail/BIM-1467226
Modern Language Association (MLA)
Ibn al-Hajj Jallul, Rashidah& Mghatat, Sabrina. ICT as a mechanism for activating corporate governance and its effect on raising the quality of hotel services : an empirical study on a group of hotels in western Algeria. Journal of Economic Integration Vol. 10, no. 4 (Dec. 2022), pp.89-104.
https://search.emarefa.net/detail/BIM-1467226
American Medical Association (AMA)
Ibn al-Hajj Jallul, Rashidah& Mghatat, Sabrina. ICT as a mechanism for activating corporate governance and its effect on raising the quality of hotel services : an empirical study on a group of hotels in western Algeria. Journal of Economic Integration. 2022. Vol. 10, no. 4, pp.89-104.
https://search.emarefa.net/detail/BIM-1467226
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 103-104
Record ID
BIM-1467226