The mediating effect of quality audit in supporting the relationship between quality management and the ISO standard

Abstract EN

This research paper aims to investigate the relationship between total quality management and ISO specification through a quality audit by identifying ISO specifications in the pursuit of continuous improvement, in addition to exposure to the importance of total quality and the stages of its application, and to identify the responsibility of the quality auditor and the presentation of the stages to be followed in the quality audit.

the study concluded that obtaining the ISO certification does not replace the quality management system, which represents the point of view of the stakeholders because it is a continuous improvement.

in addition, the total quality management system is based on documented specifications that describe the periodic audit from the customer's point of view and concern themselves with continuous updating based on the improvements produced by the total quality program.