مساهمة تكنولوجيا المعلومات والاتصال في أداء المورد البشري لتحسين خدمة الحاج والمعتمر: دراسة حالة المملكة العربية السعودية

Abstract EN

The use of ICT is a key driver of the vitality and dynamism of the hajj and Umrah sector in Saudi Arabia by providing distinctively smart services in order to facilitate the visit of Haji & Mu'tamer.

and our goal in this paper is to identify the most important applications and technology used to facilitate the service of the human resource charged with running hajj and Umrah affairs, and its implications for the quality and efficiency of the provided tourism services.

through this study, we found that the use of ICTs contributed to facilitating the work of the Saudi ministry of hajj and Umrah in providing distinctive services to Rahman guests.

and although the COVID-19 pandemic has curbed tourism in the world as a whole, it has been the perfect opportunity for Saudi Arabia to experiment some smart services and exploit the technological boom and mobile applications, from which we mention the applications: Etamarna and Tawakkalna ..., which gave a strong impetus in modernizing tourism services related to hajj and Umrah.