The impact of services quality on customer satisfaction in banking institions : study of a sample of private banks' customers in Jijel
Joint Authors
Source
Forum for Economic Studies and Research Journal
Issue
Vol. 6, Issue 2 (31 Dec. 2022), pp.840-854, 15 p.
Publisher
Publication Date
2022-12-31
Country of Publication
Algeria
No. of Pages
15
Main Subjects
Economics & Business Administration
Topics
Abstract EN
The purpose of this study is to explore the effect of service quality on customer satisfaction in banking institutions in Jijel city, where a questionnaire was distributed to collect data from a sample composed of 160 customers selected through random sampling.
The results of the empirical study showed a positive effect of the quality of banking service on customer satisfaction of banking institutions, in the studied sample.
In addition, responsiveness was found to be the most influential dimension.
American Psychological Association (APA)
Bu Krika, Rafika& Zabat, Sami. 2022. The impact of services quality on customer satisfaction in banking institions : study of a sample of private banks' customers in Jijel. Forum for Economic Studies and Research Journal،Vol. 6, no. 2, pp.840-854.
https://search.emarefa.net/detail/BIM-1469465
Modern Language Association (MLA)
Bu Krika, Rafika& Zabat, Sami. The impact of services quality on customer satisfaction in banking institions : study of a sample of private banks' customers in Jijel. Forum for Economic Studies and Research Journal Vol. 6, no. 2 (Dec. 2022), pp.840-854.
https://search.emarefa.net/detail/BIM-1469465
American Medical Association (AMA)
Bu Krika, Rafika& Zabat, Sami. The impact of services quality on customer satisfaction in banking institions : study of a sample of private banks' customers in Jijel. Forum for Economic Studies and Research Journal. 2022. Vol. 6, no. 2, pp.840-854.
https://search.emarefa.net/detail/BIM-1469465
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 853-854
Record ID
BIM-1469465
