The influence of social networks on corporate e-reputation : examples of e-reputation crises
Joint Authors
Kurbali, Baghdad
Ballut, Ikran Nur al-Huda
Source
Forum for Economic Studies and Research Journal
Issue
Vol. 6, Issue 2 (31 Dec. 2022), pp.871-888, 18 p.
Publisher
Publication Date
2022-12-31
Country of Publication
Algeria
No. of Pages
18
Main Subjects
Economics & Business Administration
Topics
Abstract EN
Social networks have become among the most developed, simple, and free tools for communication.
People use it daily for different personal or professional reasons.
Although it offers new challenges and opportunities, companies have become mindful of its significance and are paying more attention to their presence on social networks in order to protect their online reputation.
A single negative comment about their products or services, no matter if it is true or not, can influence the decisions of consumers and ruin their reputations, which is the most valuable asset for the firm.
Any theoretical concept can be easily understood with the help of cases and examples.
This paper discusses three cases of scandals or boycotts against multinational companies where social networks have had a direct impact on public opinion and have impacted the company's reputation, as the opinions of netizens are heard and such information goes viral.
American Psychological Association (APA)
Ballut, Ikran Nur al-Huda& Kurbali, Baghdad. 2022. The influence of social networks on corporate e-reputation : examples of e-reputation crises. Forum for Economic Studies and Research Journal،Vol. 6, no. 2, pp.871-888.
https://search.emarefa.net/detail/BIM-1469467
Modern Language Association (MLA)
Ballut, Ikran Nur al-Huda& Kurbali, Baghdad. The influence of social networks on corporate e-reputation : examples of e-reputation crises. Forum for Economic Studies and Research Journal Vol. 6, no. 2 (Dec. 2022), pp.871-888.
https://search.emarefa.net/detail/BIM-1469467
American Medical Association (AMA)
Ballut, Ikran Nur al-Huda& Kurbali, Baghdad. The influence of social networks on corporate e-reputation : examples of e-reputation crises. Forum for Economic Studies and Research Journal. 2022. Vol. 6, no. 2, pp.871-888.
https://search.emarefa.net/detail/BIM-1469467
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 884-888
Record ID
BIM-1469467