أثر الذكاء الاصطناعي على جودة الخدمات المصرفية : دراسة حالة البنوك التجارية ولايتي البيض تيارت

Abstract EN

G21The study aimed to identify artificial intelligence and show the role it plays in the banking sector.

In order to achieve this goal a questionnaire was distributed to 100 employees in commercial banks in the states of El Bayadh and Tiaret.

In order t to test and discuss the hypotheses, we relied on Confirmatory factor analysis.

using Amos v23 and SPSS V25 program.

The study found a set of results, the most important of which is the existence of a significant impact of artificial intelligence on the quality of banking services in its dimensions (tangibility, responsiveness, safety, reliability).

The study also recommended benefiting from international experiences in the field of artificial intelligence to improve the quality of banking servicesKey Words: artificial intelligence, Quality of banking service, Quality, Commercial banks, Structural rate modeling.

JEL Classification: L86، G21