دور المرونة الاستراتيجية في تحقيق تميز الأداء المؤسسي وفقاً للنموذج الأوروبي EFQM

Abstract EN

The research aims at identifying the role of strategic flexibility in achieving excellence in institutional performance at Al-Aqsa and Al-Azhar Universities in Gaza.

The researcher also designed a questionnaire as a tool for collecting data and information from the community.

The research reached several results, the most important ones which are: The degree of strategic flexibility was high and with a relative weight of (83.07%), while the relative weight of the institutional performance excellence variable was (76.95%) with a medium degree of appreciation, as well as the low level of awareness of the requirements of quality management and excellence among employees at Al-Aqsa University.

And Al-Azhar in Gaza, as well as the lack of interest in universities in encouraging workers to present creative ideas and take their proposals into account.

While the research contributed to presenting many recommendations, the most important of which are: providing the opportunity for workers to participate in planning and development for the continuous improvement of the quality of educational service, and also urging the concerned universities to identify indicators for administrative and academic evaluation to raise the level of their outstanding performance, as well as the need for them to benefit from the experiences of international universities that Succeeded in achieving institutional excellence