The mediating role of supply chain management between social media networks and service quality
Joint Authors
Ali, Sharihan Muhammad
Wajdi, Usamah
al-Rawwas, Ahmad Said Sayyid
Source
Journal of Commercial and Environmental Studies
Issue
Vol. 13, Issue 4 (31 Oct. 2022), pp.784-832, 49 p.
Publisher
Suez Canal University College of Commerce Ismailia
Publication Date
2022-10-31
Country of Publication
Egypt
No. of Pages
49
Main Subjects
Topics
Abstract EN
Within the context of social media networks and quality service, this study analysised the functions that social media can play as a mediator.
The business-to-business (B2B) interaction that exists between the fast-food industry in Egypt is the primary subject of this study to analyze the mediating role of supply chain management.
The study covers the area of Cairo, and data collection took place during the first quarter of the year 2022.
The sample size was 462, and the response rate was 84.77% .
It was discovered that social media networks have an effect on the flow of information throughout the supply chain as well as the quality of services provided in fast food apps.
Significant changes have been brought about in both the supply chain and the quality of services as a result of the influence of social media.
It helped explain why the supply chain's performance changed, which led to a better quality of service.
American Psychological Association (APA)
Wajdi, Usamah& al-Rawwas, Ahmad Said Sayyid& Ali, Sharihan Muhammad. 2022. The mediating role of supply chain management between social media networks and service quality. Journal of Commercial and Environmental Studies،Vol. 13, no. 4, pp.784-832.
https://search.emarefa.net/detail/BIM-1496635
Modern Language Association (MLA)
Ali, Sharihan Muhammad…[et al.]. The mediating role of supply chain management between social media networks and service quality. Journal of Commercial and Environmental Studies Vol. 13, no. 4 (Oct. 2022), pp.784-832.
https://search.emarefa.net/detail/BIM-1496635
American Medical Association (AMA)
Wajdi, Usamah& al-Rawwas, Ahmad Said Sayyid& Ali, Sharihan Muhammad. The mediating role of supply chain management between social media networks and service quality. Journal of Commercial and Environmental Studies. 2022. Vol. 13, no. 4, pp.784-832.
https://search.emarefa.net/detail/BIM-1496635
Data Type
Journal Articles
Language
English
Notes
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Record ID
BIM-1496635