The role of knowledge management process in crisis management in higher education

Abstract EN

Knowledge management is considered one of the most important assets of the current information age, as it is closely related to crisis management, as organizations seek continuity and survival.

The knowledge supports the process of research and development, learning and creativity, as it enhances the role of efficient, creative human resources.The importance of this study lies I recognizing the extent to which universities are aware of knowledge management and their attempt to overcome crises when they occur, and it’s aims to know the role that knowledge management processes play in crisis management, especially after the spread of the corona virus.The study is quantitative, a questionnaire was designed to collect data from a sample was randomly choosing (150 questionnaires were distributed and 68 were collected) in 11 universities of Lebanon.

The results showed the academic leadership holds periodic meetings at the university with all faculty members of the college to evaluate potential crises; there are administrative instructions that determine how procedures for dealing with possible crises; knowledge is used to solve problems and improve work methods and procedures within the university.

This clarifies the relationship between knowledge management and crisis management