دور تكنولوجيات الاتصال الرقمي في عصرنة المؤسسات الخدماتية: دراسة حالة لمؤسسة الصندوق الوطني للتأمينات الاجتماعية للعمال الأجراء CNAS-عين الدفلى

Abstract EN

The study aims to identify the most important digital communication technologies used by the institution and its effectiveness in improving service to customers on the one hand and the good performance of the employees.

In which digital technology was used as a qualitative description, surveying the phenomenon and standing on its reality objectively, while selecting a sample of 120 individuals, as it reached some results, the most important of which is that more than 50 percent of the study sample does not agree to use digital communication technology because of the lack of development of their technical skills.