The impact of conference facilities on attendee's satisfaction

Abstract EN

The purpose of the study is to determine the effect of conference facilities on conference attendee satisfaction.

The study used an integrative model using PLS and using SPSS to analyse the descriptive data.

One hundred eighty survey forms were distributed to conference attendees in Sharm El-Sheikh hotels.

A response rate of 79.4% was achieved, out of which 180 were returned, and 143 usable ones were valid.

The result of the study demonstrated that accessibility, conference facility and site attractions significantly affect conference attendees' satisfaction.

Moreover, conference attendees' satisfaction is not much impacted by perceived value.

The study has significant academic implications for upcoming studies in the tourism and hospitality industry.

Hotel managers, event managers and conference organizers have to pay attention to the conference facilities and conference agenda and offer a variety of activities during the conference to gain attendees' satisfaction.

Moreover, conference organizers have to offer visits to the city site attraction during the conference days to attract more attendees.