ثقافة الجودة وتأثيرها في الرضا الوظيفي: دراسة استطلاعية تحليلية لآراء عينة من مدراس فندقي فلسطين والمنصور في بغداد

Abstract EN

Business organizations of all kinds and philosophy seek to continuous development to achieve their multiple and renewable goals by establishing a quality culture in way that contributes to make their workers satisfied with performance of their work, that led to the emergence great challenges that must be faced by competition and information technology, Therefore, these organizations must take measures and procedures to face the complexities and problems to reach the best ways and reach the goals, and growth, survival, achievement of excellence and job satisfaction, Accordingly, the departments worked on building efficient quality systems, and its beginnings were to spread the quality culture and circulate it to employees, So that it is built on the foundations and rules and enjoy the competitive advantages to provide the best services.

Accordingly, the topic was chosen as the title of our research, as it included two topics, the first section dealt with the theoretical concepts of the research variables (the culture of quality and job satisfaction), and the second topic dealt with the practical and statistical analysis of the research hypotheses by means of the statistical program SPSS v24.

Through their answers to the questionnaire, the method of data collection in the field, The two researchers reached the most important conclusions represented by (there is a statistically significant relationship between (quality culture) and (job satisfaction) and (there is a significant effect of quality culture on job satisfaction) for the hotel organization surveyed, and accordingly, the most important recommendations were put in the form of (application Habits and beliefs about designing goods and services that meet the needs and desires of the customer to achieve the long-term success of the organization and encouraging members of the organization to develop their capabilities and improve their skills through the process of learning and teaching) and (providing a work environment free of stress and anxiety to create loyalty represented by the dedication of working individuals to their work and their organization in which they work).