منصات التواصل الاجتماعي في خدمة البلديات

Abstract EN

The study aimed to identify the role of social platforms in serving municipalities, as social networking sites have a major role in communicating with members of society through social networking sites, presenting services provided by municipalities and the most important news and information, and the study followed the descriptive approach, and the results of the study showed that social networking sites Various services are provided, whether for municipalities or for community members who benefit from municipalities, as social networking sites provide positive information about the quality of municipal business service provided to the local community, and also provide correct information about the quality of municipal business service provided, and social networking sites help in submitting complaints and suggestions about services The study recommended conducting more studies aimed at studying the impact of social media on the quality of municipal services provided to the local community in municipalities, and the need for municipalities to conduct a public opinion poll from time to time on the quality of service provision in this municipality.

Emphasizing that municipalities provide incentives to service recipients who are committed to paying municipal dues To them, in order to encourage them to continue paying dues, as well as encourage defaulters to join the obligors and pay the municipality's dues to benefit from these incentives.