دور العلاقات الاجتماعية في تشارك المعرفة داخل المؤسسة الجزائرية: دراسة ميدانية بمديرية الوحدة الولائية لمؤسسة بريد الجزائر بأدرار

Abstract EN

Many researchers agree on the importance of social relationships as factors aiding in improving the internal work environment, and in creating a conducive atmosphere for interaction and exchange of information and ideas within the organization.

Considering that knowledge is a human resource, it must be linked to social relationships and interactions in general.

From this perspective, our study aimed to diagnose the reality of social relationships in Algerian Organizations and their impact on the knowledge-sharing process.

To achieve this, we applied this subject to the Algerian Post -Adrar Unit, using a descriptive approach.

We conducted observations and surveys to gather information and found, after analyzing the responses of 234 workers - who constituted the study sample - that 72.

22% of them have friendships with their colleagues.

We found that these friendships play a significant role in the knowledge-sharing process compared to formal frameworks, as they help individuals benefit from their colleagues' experiences continuously by 67.

09%.

They also aid in better understanding work by 79.

49% through continuous training within work teams and sharing of information.

Furthermore, 64.

96% of the respondents indicated that their personal relationships with colleagues help them reduce errors, especially at the team level.