البيئة الداخلية ودورها في تحسين جودة الخدمات الصحية: دراسة ميدانية على مستشفى المطرد العام

Abstract EN

This study aimed to identify the role of the internal environment in improving the quality of health services in al-Muradd general hospital, and to present recommendations that contribute to raising the level of quality of services in it.

To achieve the objectives of the study, a questionnaire was designed aimed at the field study of the variables of the study problem and in order to test the hypotheses.

130 questionnaires, 12 of which were excluded due to incompleteness of the answer, and (118) questionnaires were analyzed, i.e.

64.8%.

The study concluded a set of results, the most important of which are: 1- The level of the prevailing internal environment in the field of (organizational culture and administrative leadership) was low (negative) according to the attitudes of the sample members.

2- The level of health services quality in al-Muradud General Hospital was low (negative) according to the approved study scale.

3- There is a strong positive correlation between the internal environment and the quality of health services.

The study presented some recommendations, the most important of which are: 1- Taking care of the work environment in the hospital, and creating a climate in which the spirit of mutual trust prevails between management and employees.

2- The need to provide various means of communication to communicate with patients to solve their problems.

3- Urging the hospital staff to exercise social, ethical and professional responsibility towards the patient.