شـكاوى عملاء شركات السياحة و أسس التعامل معها

Abstract EN

This research aims to define the new ways of dealing with the travel agencies clients.

In addition, it studies the negative sequences of the careless attitude towards clients' complaints, which leads to make them stop dealing with this company and shift to another competitive one.

A questionnaire aiming to clarify the actual status was directed to two hundred travel agencies.

The results reveal the clients' complaints, and how to deal with them.

Recommendation 1- Avoiding the reasons that raises the anger of the clients and leads to a complaint, (eg.

the trip cost, the hotels, a change in the travel dates or missing products and requests).

2- Using the ways which limit of the customers' complaints.