رضا المنتفعين من خدمات القطاع الصحي الرسمي في محافظة معان

Abstract EN

The purpose of this study is to determine the extent of the beneficiaries’ satisfaction with the healthcare services in Ma'an govemorate.

To achieve this objective, the data was collected from a random sample consisteng of 391 beneficiaries.

The sample was drawn form people receiving the services of the healthcare sector in Ma'an govemorate.

The results that emerged from data analysis have shown strong and significant relationships between the independent variables (comprehensiveness of healthcare services, quality of healthcare services, perceived evaluation of healthcare management from its customer's perspective, the aptitude and efficiency of healthcare personnel, communication and feedback system, and the ease of accessibility to the healthcare services) and the dependent variable: beneficiaries' satisfaction with the healthcare sector services in Ma'an Govemorate.

In addition, the results have shown that the healthcare sector does not have the ability to meet its customers ' satisfaction associated with psychological and physical needs.