An investigation of fundamental organizational factors influencing IT IS : projects in Jordanian banking sector

Abstract EN

Information Technology (IT) has been regarded as an important factor influencing the competition in a rapidly changing global market.

It plays a major role in industry structural change as well as in creating new industries.

However, IS project continues to fail, several researchers have argued that it is essential to look at IS as a social technical system rather than purely technical system; and so they proposed the so-called strategic IS implementation which consider both technical and organizational aspects of IS projects.

An evaluation of this proposed paradigm is receiving a great amount of research efforts.

However, few research attempts have been made within the context of the developing countries to cover this important issue.

This paper aims to highlight systematically selected organizational factors that may influence successful implementation of IT/IS projects within the context of Jordanian banking sector.

These factors include: management support, users participation, and information technology culture.

The selection of these factors was based on extensive review of the available surveys concerning IT projects failure.

The findings of this study revealed that the investigated organizational factors have a significant effect on IT success and can explain 24.1% of the variance in IT success.