Consumer protection in electronic contracts

Abstract EN

Consumer is weaker party in electronic contracts, especially business to consumer contracts (B2C).

There are various legal systems in place to protect consumers.

However, consumers still face a variety of problems.

For example, they do not have enough choices in the markets and often have difficulties in understanding contract terms.

More importantly, consumers still do not always have effective methods for asserting their rights and resolving disputes.

This paper examines some of the issues involved in consumer protection in dispute resolution, in the context of electronic contracts.