أثر التمكين الإداري على تطبيق إدارة الجودة الشاملة في مستشفى الجامعة الأردنية : دراسة حالة : بحث مستل من رسالة ماجستير

Abstract EN

This study aimed at identifying the impact of managerial empowerment on the implementation of total quality management at Jordan University Hospital (JUH).

It examines the differences in the attitudes of employees toward the implementation of total quality management on the bases of their demographic characteristics .

The study sample included (319) JUH employees.

The collected data were analyzed by using descriptive statistics, regression ,T- test and one way(ANOVA).

The study showed that Jordan University Hospital adopted Total Quality Management and Managerial Empowerment at a moderate level.

Managerial Empowerment interpreted (45.6%) of the variance of total quality management.

There were no significant statistical differences in the attitudes of employee towards quality management according to their demographic characteristics , with the exception of the employment level variable.

Based on these results, the following recommendations were suggested : improving the organizational climate , creating an organizational culture to encourage implementation of Managerial Empowerment, adopting an incentive system plan to increase efforts of employees , granting the employees enough authority and discretion to enable them to make decisions, and developing the abilities of the employees to improve their performance.