Identifying the expenses and the level of satisfaction of referred patients abroad by Palestinian Ministry of Health

Dissertant

Abu Hashim, Anis

Thesis advisor

Miqdad, Muhammad Ibrahim Husayn

Comitee Members

al-Jaysh, Yusuf Ibrahim
Halas, Salim

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2007

English Abstract

This study aims to identify the level of patient’s satisfaction, and the expenses of the treatment abroad services that presented by the Palestinian Ministry of Health.

The study includes 102 patients selected by Convenient Sample who were transferred in year 2005 for treatment in the neighboring countries, Jordan, Israel and Egypt.

The study has reached several results : 1- The study results pointed out 52 % only of the study sample expressed their satisfactions from the services provided by the Treatment Abroad Unit at MOH.

2- The study results pointed out 52.9 only of the study sample expressed their satisfaction from the performance of the medical doctors at the local hospitals prior to their transfer.

3- The study results pointed out 69.9 only of the study sample expressed their satisfaction from the treatment abroad they have received in the neighboring countries.

The satisfaction percentage was the highest for Jordan (% 88.9), followed by Israel (% 76.9), and Egypt was the lowest (% 60.3).

4- The study showed that the number of patients that were transferred in 2000 was 8123 with the cost of $6, 2000,000.

This number had increased in 2005 to be 31,721 in the West Bank and Gaza with % 390.5 increase while the total expenses covered by the MOH $59, 562,339 with % 960 cost increase.

5- The results pointed out that the average additional expenses covered by patients from their own money for their treatment abroad was $1,100 per patient.

Moreover, % 13.7 of patients received financial aids from charitable organizations , % 12.7 received financial aid from The Palestinian Security Forces, % 15.7 received financial aid from the President’s Office, while % 57 did not received any aid.

6- The study pointed out that the costs of medical treatment abroad have become a financial burden on MOH budge over years.

As it reach $59, 565,339 in 2005 which was % 42.7 of the MOH operational budget which was $139, 584,400.

It is clear from the study results and the practical analysis that there is an insisting need to improve the medical doctors performance as well as reconsider the policies of medical treatment abroad ; and work on finding local alternatives to help decrease the costs from one side and decrease the suffering of patients caused by travel through crossing point from the other side.

Main Subjects

Medicine

Topics

• Costs
• Transport
• Palestine

No. of Pages

102

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-300164