Conflict management and conflict resolution in the banking sector in Palestine
Dissertant
Thesis advisor
University
Birzeit University
Faculty
Faculty of Graduate Studies
University Country
Palestine (West Bank)
Degree
Master
Degree Date
2009
English Abstract
People carry different values, beliefs, needs, ideas and goals to their environment.
When working in teams, these differences are considered as primary strengths for developing new Ideas.
In addition, these same differences may lead to conflict.
Conflict is a largely perceived phenomenon that may be defined as a struggle or contest between people with opposing needs, beliefs, ideas and goals.
The goal of this document is to provide conflict management information that can be beneficial both personally and professionally.
Some people think conflict is a topic that should not be discussed and that we should not engage in conflict.
Productively engaging in conflict is always valuable.
Most people are willing and interested in resolving their conflicts; they just need the appropriate skill set and opportunities in which to practice this skill set.
Therefore, this study will focus on understanding conflict management and conflict resolution.
In addition, it attempts to measure the awareness of conflict in the banking sector in Palestine, the strategies used when dealing with conflict, which can help banks improve their performance and prevent larger problem from occurring.
The study is descriptive and explanatory as it seeks to measure the degree of awareness to conflict, its benefits and drawbacks.
The main instrument that was used to collect and analyze data, was the questionnaire survey developed by the researcher.
The data collected was analyzed by the software program called SPSS.
Frequency tables and bar chars were mainly used to answer the research questions in chapter one.
Finally conclusion and recommendations were formed.
The findings of this study indicate that the banking sector in Palestine is aware of conflict, but they are not aware of its benefits, and lack policies and procedures that help control and eliminate conflicts.
His suggests that there is a need for performing a number of workshops that are carried out by specialized people in conflict management and conflict resolution to increase their information and awareness of conflict.
Main Subjects
Topics
No. of Pages
104
Table of Contents
Table of contents.
Abstract.
Chapter one : Introduction.
Chapter two : Literature review.
Chapter three : Methodology.
Chapter four : Findings and results of the study.
Chapter five : Conclusions and recommendations.
References.
American Psychological Association (APA)
Zurub, Lina. (2009). Conflict management and conflict resolution in the banking sector in Palestine. (Master's theses Theses and Dissertations Master). Birzeit University, Palestine (West Bank)
https://search.emarefa.net/detail/BIM-301815
Modern Language Association (MLA)
Zurub, Lina. Conflict management and conflict resolution in the banking sector in Palestine. (Master's theses Theses and Dissertations Master). Birzeit University. (2009).
https://search.emarefa.net/detail/BIM-301815
American Medical Association (AMA)
Zurub, Lina. (2009). Conflict management and conflict resolution in the banking sector in Palestine. (Master's theses Theses and Dissertations Master). Birzeit University, Palestine (West Bank)
https://search.emarefa.net/detail/BIM-301815
Language
English
Data Type
Arab Theses
Record ID
BIM-301815
