From project management to knowledge management : a study in Jordanian telecommunication industry
Dissertant
Thesis advisor
Hattab, Izz al-Din Shakir Hasan
Comitee Members
al-Zubi, Hasan Abd Allah
al-Shaykh, Asim A. R.
al-Sarayirah, Bashshar
University
Arab Academy for Financial and Banking Sciences
Faculty
The Faculty of Information Systems and Technology
Department
Department of Management Information Systems
University Country
Jordan
Degree
Ph.D.
Degree Date
2011
English Abstract
The purpose of this study is to provide a better understanding of what factors will enhance the successful rate of Information Technology (IT) projects in the telecommunication organizations in Jordan, and to propose the use of the Knowledge Management (KM) in implementing IT projects.
The researcher presented the success and failure factors of the IT projects.
Most of the studies are showing that less than 32 % of the IT projects completed successfully.
The study focused on the human factor importance in projects accomplishment.
The researcher found that the employees’ turnover is one of the most important variables that caused project failures.
KM is a developed concept, and using it will enhance the learning curve of the organization.
Organizations realized that knowledge became one of the key assets for competitiveness and it’s a primary factor which leads to competitive advantage.
Achieving IT projects successfully means meeting the timeframe within the budget and delivering the required functionalities.
Accordingly, the findings of the literature review are in the form of a list of the key IT projects challenges.
Following from that, a survey was distributed for the purpose of evaluating specific challenges in the telecommunication organizations.
The study’s conclusions are based on both the findings of the experiences and the survey.
The research finding concludes the classification of the IT projects challenges (Internal environment, External environment and turnover), and the effect of these variables on the IT projects accomplishment.
The researcher proposed a new model that will alleviate the employee's turnover negative impact when implementing IT projects in the telecommunication organizations and will theoretically lead to enhance the IT projects success rate.
Main Subjects
Topics
No. of Pages
135
Table of Contents
Table of contents.
Abstract.
Chapter One : introduction.
Chapter Two : overview.
Chapter Three : literature review.
Chapter Four : methodology.
Chapter Five : proposed model, operationalization, data analysis and measurement.
Chapter Six : conclusion and recommendations.
References.
American Psychological Association (APA)
al-Kilani, Yanal Mahmud. (2011). From project management to knowledge management : a study in Jordanian telecommunication industry. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-306765
Modern Language Association (MLA)
al-Kilani, Yanal Mahmud. From project management to knowledge management : a study in Jordanian telecommunication industry. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences. (2011).
https://search.emarefa.net/detail/BIM-306765
American Medical Association (AMA)
al-Kilani, Yanal Mahmud. (2011). From project management to knowledge management : a study in Jordanian telecommunication industry. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-306765
Language
English
Data Type
Arab Theses
Record ID
BIM-306765
