Enhancing it-business relationship through it governance to improve performance outcomes in Jordan customs : an empirical study
Dissertant
Thesis advisor
Comitee Members
al-Zubi, Hasan Abd Allah
al-Shaykh, Asim A. R.
Kanan, Raid Karim
University
Arab Academy for Financial and Banking Sciences
Faculty
The Faculty of Information Systems and Technology
Department
Department of Management Information Systems
University Country
Jordan
Degree
Ph.D.
Degree Date
2010
English Abstract
For many organizations seeking to improve its performance, Information Technology (IT) constitutes major investment that, if not managed properly, may impair rather than enhance the strategic goal of its use.
The core theme of IT governance (ITG) is that IT and business professionals should design and implement proper strategies and mechanisms to ensure that technology truly serves the needs of business.
As the responsibility of ITG referred to the two main players "IT and business professionals", the quality of relationship between them is considered another factor affecting organizational performance.
In the context of Jordan Customs (JC) as an organization extensively invest in IT ; This study explores the impact of ITG structures, processes, and relational mechanisms on IT business relationship (IT-BR) in terms of trust, shared vision, and shared knowledge, and the impact of IT-BR on performance outcomes (PO).
The findings of this study indicated that the three dimensions of ITG “except ITG processes with trust” have significant effect on the components of IT-BR, and the dimensions of IT-BR, except trust, have impact on PO, which implies the importance of all dimensions of ITG on the enhancement of IT-BR and creating a kind of social alignment between IT and business people and eventually improving performance outcomes in terms of efficiency, effectiveness, and service quality.
Questionnaire survey method was used to collect primary data from employees working in JC’s headquarters that have diploma degree and above.
Structural equation models (SEMs) were used in the research to explore the direct impact of ITG mechanisms on ITXIV BR and the direct effect of IT-BR on PO.
Exploratory factor analysis and structural path analysis using EQS were performed to analyze data collected.
Main Subjects
Business Administration
Information Technology and Computer Science
Topics
No. of Pages
134
Table of Contents
Table of contents.
Abstract.
Chapter One : introduction.
Chapter Two : literature review.
Chapter Three : research methodology.
Chapter Four : data analysis and research findings.
Chapter Five : discussion of the findings and recommendations.
References.
American Psychological Association (APA)
Ayla Awwad, Muhammad Salamah. (2010). Enhancing it-business relationship through it governance to improve performance outcomes in Jordan customs : an empirical study. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-307017
Modern Language Association (MLA)
Ayla Awwad, Muhammad Salamah. Enhancing it-business relationship through it governance to improve performance outcomes in Jordan customs : an empirical study. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences. (2010).
https://search.emarefa.net/detail/BIM-307017
American Medical Association (AMA)
Ayla Awwad, Muhammad Salamah. (2010). Enhancing it-business relationship through it governance to improve performance outcomes in Jordan customs : an empirical study. (Doctoral dissertations Theses and Dissertations Master). Arab Academy for Financial and Banking Sciences, Jordan
https://search.emarefa.net/detail/BIM-307017
Language
English
Data Type
Arab Theses
Record ID
BIM-307017
