Development of administrative and service performance at the municipality of Gaza through knowledge management

Other Title(s)

تطوير الأداء الخدماتي و الإداري في بلدية غزة من خلال تطبيق إدارة المعرفة

Dissertant

Dib, Basimah R. Salim

Thesis advisor

al-Habel, Wasim Ismail

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2012

English Abstract

The study aims to study knowledge management as an effective tool for the development of administrative and service performance at the Municipality of Gaza, and to investigate the factor (infrastructure, intellectual capital, organization culture) that influence knowledge management implementation.

Also the study aims to build a proposed framework for knowledge management implementation at Municipality of Gaza.

The frame work illustrates knowledge process (acquisition, sharing and implementation) and the factors that influence the success of this process The research has utilized a combination of qualitative and quantitative methodologies.

A questionnaire has been developed and tested by a pilot study and then distributed personally to a sample consisting of 240 employees and have 94 % response rate.

The collected data was analyzed by statistical methods and manipulated through the SPSS software.

The study finds that 67.26 % of the Municipality of Gaza staff agreed that there is a statistical significant effect of Knowledge Management implementation on development of administrative and service performance , this reveals that Knowledge Management is an effective tool and strongly affect performance; 64.93 % of the Municipality staff agreed that there is a statistical significant effect of technological and physical infrastructure on Knowledge Management and performance.

The results reveal that Information Technology strongly affects Knowledge Management implementation, while physical infrastructure has less impact on Knowledge Management implementation.

The results show that the dimension of Structural Capital strongly affects Knowledge Management with a mean of 75.90 ; on the other hand Relational Capital has less impact on Knowledge Management implementation.

The study recommends initiating a new core center as an infrastructure for knowledge creation and sharing with an experienced team who has not only management skills but a broad knowledge of the Municipality of Gaza strategy, rules, services and practices ; also it recommends to set up strategies and plans that build a strong and solid experiences among the employees and to manage the mutual knowledge transfer between the organizations members in a systematical approach in addition to that the strengthen internal & external communication through mutual exchange for the staff with municipalities that have mutual relations.

Main Subjects

Business Administration

Topics

• Management
• Rural areas
• Evaluation
• Towns
• Palestine
• Gaza Strip

No. of Pages

158

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-318987