Measuring the efficiency of construction claim administration in construction companies in Egypt

Abstract EN

In the last few years the concept of “construction claims” has become more and more familiar in construction industry in Egypt.

It becomes so important to find out a measuring method to determine the practice level in construction claim process in construction companies.

This study outlines a measuring framework to measure the level of performance of construction claim process.

Eight major construction companies were analyzed, four are public sector and the other are private sector.

A sample of 42 contracts (projects) was studied to evaluate the level of performance of the projects in each construction claim process stage, to get the overall practice level for the projects, and then to determine the level of practice for the whole company.

The relation between the performance in construction claim process stages and the different contract attributes individually was taken into consideration.

Based on the analysis of results in this study, the main conclusions can be drawn as follows : 1) the performance of the surveyed public construction projects in construction claim process was so close and poor.

It is known but not done ; 2) the performance of the surveyed private construction projects in construction claim process was so close and at good level.

This indicates that the private sector construction companies once in while accurately do the construction claims.