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The evaluation of hospital information system usability and its effectiveness on customers’ satisfaction based on ISO 9241-10
Other Title(s)
تقييم استخدام نظام معلومات المستشفى و مدى فاعليته في تحقيق رضا العميل (المريض) استنادا إلى ISO 9241-10
Joint Authors
Abu Shaykhah, Nadir Ahmad
al-Madi, Faysal Nayif
Abu Bakr, Fadi W.
Source
Jordan Journal of Business Administration
Issue
Vol. 9, Issue 3 (30 Sep. 2013), pp.603-618, 16 p.
Publisher
University of Jordan Deanship of Academic Research (DAR)
Publication Date
2013-09-30
Country of Publication
Jordan
No. of Pages
16
Main Subjects
Topics
Abstract AR
هدفت هذه الدراسة إلى بيان ما إذا كانت هنالك علاقة بين (Careware) كنظام للمعلومات في المستشفيات و بين رضا المرضى.
كذلك هدفت الدراسة إلى تحديد الفرق إن وجد عند تطبيق هذا النظام في المركز العربي للقلب، و مستشفى الاستقلال في المملكة الأردنية الهاشمية.
تعد هذه الدراسة دراسة مقطيعية، حيث إن البيانات قد تم تجميعها من المستجيبين لمرة واحدة.
لتحقيق هذه الاهداف تمت الإستعانة باستبانة ISOMetrics المستوحاة من ISO 9241-10 لتقييم أنظمة المعلومات.
و تم تصميم استبانة أخرى لقياس رضا المرضى و ذلك بالرجوع إلى الدراسات و المراجع السابقة.
وزعت 380 استبانة على كلا المستشفيين سابقي الذكر و استرد منها 342 استبانة، إلا أنه تم إلغاء 22 استبانة لعدم صلاحيتها للتحليل.
تم تحليل البيانات باستخدام (sPSS) version 20.
و قد أثبتت النتائج وجود تأثير حقيقي لاستخدام أنظمة المعلومات في المستشفيات على رضا المرضى، و عدم وجود فروق حقيقية بين المستشفيين عند تطبيق النظام نفسه.
Abstract EN
The study aimed at determining whether there is any relationship between Care ware (Hospital Information System) usability and customer satisfaction (Patient).
It also aimed at identifying any differences between the usability of Care ware in two medical centers (The Arab Center for Heart and Special Surgery and Al-Estiklal Hospital).
The type of research is a single cross-sectional design in which the collection of data from the respondents was carried out only once.
In order to achieve the objectives of the study, the researchers adapted IsoMetrics questionnaire, a usability inventory that provides a user-oriented summative approach to software evaluation on the bases of ISO 9241 (Part 10).
Another questionnaire was designed based on previous studies and the theoretical framework.
Both questionnaires were distributed to a sample of (380) patients in the two hospitals.
342 questionnaires were return ; however, 22 questionnaires were dropped, because they deemed to be invalid for data analysis.
Data was analyzed using the statistical package for social sciences (SPSS) version (20).
The study revealed that Care ware usability has a statistically significance effect on customers’ satisfaction (Patient).
The study also found that there are no differences between Care ware usability in both medical centers.
American Psychological Association (APA)
Abu Shaykhah, Nadir Ahmad& al-Madi, Faysal Nayif& Abu Bakr, Fadi W.. 2013. The evaluation of hospital information system usability and its effectiveness on customers’ satisfaction based on ISO 9241-10. Jordan Journal of Business Administration،Vol. 9, no. 3, pp.603-618.
https://search.emarefa.net/detail/BIM-340221
Modern Language Association (MLA)
Abu Shaykhah, Nadir Ahmad…[et al.]. The evaluation of hospital information system usability and its effectiveness on customers’ satisfaction based on ISO 9241-10. Jordan Journal of Business Administration Vol. 9, no. 3 (2013), pp.603-618.
https://search.emarefa.net/detail/BIM-340221
American Medical Association (AMA)
Abu Shaykhah, Nadir Ahmad& al-Madi, Faysal Nayif& Abu Bakr, Fadi W.. The evaluation of hospital information system usability and its effectiveness on customers’ satisfaction based on ISO 9241-10. Jordan Journal of Business Administration. 2013. Vol. 9, no. 3, pp.603-618.
https://search.emarefa.net/detail/BIM-340221
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 616-617
Record ID
BIM-340221