Comparison of commuters' satisfaction and preferences with public transport : a case of wagon service in Lahore
Joint Authors
Javid, Muhammad Ashraf
Okamura, Toshiyuki
Nakamura, Fumihiko
Wang, Rui
Source
Jordan Journal of Civil Engineering
Issue
Vol. 7, Issue 4 (31 Dec. 2013), pp.461-472, 12 p.
Publisher
Jordan University of Science and Technology Deanship of Research
Publication Date
2013-12-31
Country of Publication
Jordan
No. of Pages
12
Main Subjects
Topics
Abstract EN
This study aims at making a comparison between different modes' users for satisfaction and preferences with public transportation by taking wagon service in Lahore as a case study.
A questionnaire survey was conducted, and structural models were developed for satisfaction with wagon and preferences to use public transportation.
Structural model of satisfaction shows that commuters' satisfaction has positive relationship with the improvement of symbolic and functional factors of wagon service.
However, increase in cost and time factors tends to decrease satisfaction level.
Similarly, symbolic and functional factors of service quality have positive influence on people’s preferences to use public transportation.
The results of comparative structural modeling revealed that there is significant difference for standardized estimates of structural equations between different mode users.
The models of public transport and motorcycle users have more resemblance with the base model of satisfaction which implies that perceptions of current public transport and potential users are adequate for evaluation of service quality of public transport modes.
Moreover, it is found that variation exists between different modes' users for preferences to use public transportation.
The findings would be helpful in improving the service quality of wagon service according to satisfaction and preferences of different modes' users.
American Psychological Association (APA)
Javid, Muhammad Ashraf& Okamura, Toshiyuki& Nakamura, Fumihiko& Wang, Rui. 2013. Comparison of commuters' satisfaction and preferences with public transport : a case of wagon service in Lahore. Jordan Journal of Civil Engineering،Vol. 7, no. 4, pp.461-472.
https://search.emarefa.net/detail/BIM-340308
Modern Language Association (MLA)
Javid, Muhammad Ashraf…[et al.]. Comparison of commuters' satisfaction and preferences with public transport : a case of wagon service in Lahore. Jordan Journal of Civil Engineering Vol. 7, no. 4 (2013), pp.461-472.
https://search.emarefa.net/detail/BIM-340308
American Medical Association (AMA)
Javid, Muhammad Ashraf& Okamura, Toshiyuki& Nakamura, Fumihiko& Wang, Rui. Comparison of commuters' satisfaction and preferences with public transport : a case of wagon service in Lahore. Jordan Journal of Civil Engineering. 2013. Vol. 7, no. 4, pp.461-472.
https://search.emarefa.net/detail/BIM-340308
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 471-472
Record ID
BIM-340308