The role of human resource information systems in developing an effective performance appraisal : case study ministry of interior in the Kingdom of Bahrain

Other Title(s)

دور نظم معلومات الموارد البشرية في تطوير قياس فعال للأداء الوظيفي : دراسة حالة : وزارة الداخلية بمملكة البحرين

Dissertant

Ahmad, Muna Hasan Muhammad

Thesis advisor

al-Sultani, Yas A.
al-Sadiq, Abd Allah M.

University

Arabian Gulf University

Faculty

College of Graduate Studies

Department

Technology Management Program

University Country

Bahrain

Degree

Master

Degree Date

2012

English Abstract

The changes in the business environment and the increased competitiveness have led to changes in job content and expectations of Human Resource (HR) professionals.

In the same context, one of the major changes includes the contemporary use of Information Systems (IS) in support of the Human Resource Management (HRM) process.

The quality and reliability of the current performance appraisal approach at the human resource department of the Ministry of Interior –Kingdom of Bahrain– is a point of debate.

This is due to the fact that the current application of appraisal system used is relatively unclear.

Moreover, despite the fact that there is an information technology system implemented, the usage of such a system in the performance appraisal process is vague.

The main aim of this research is to explore the current employees' performance appraisal system adopted by the Ministry of Interior in order to determine the current points of weakness in this system.

Moreover, this research aims to explore the role of Human Resource Information Systems (HRIS) in the employees' performance appraisal system to determine the obstacles of its implementation and to recommend some improvement to that system.

The study was conducted among officials and employees of the Ministry of Interior –Kingdom of Bahrain using a self- administered questionnaire.

The questionnaire was distributed in both paper and electronic formats.

The number of respondents was 362 out of 500 randomly distributed among different employees from different departments of the Ministry of Interior.

The questionnaire consisted of 40 statements divided into six principles, these principles are; setting and clarifying performance expectations, rater confidence and providing feedback, accuracy of rating and explaining rating decisions, seeking appeals and reaction to performance appraisal process, treatment by rater and concern over ratings, and human resource information system usage in the performance appraisal process.

The total reliability of the six principles was 0.933.

The analysis of the results revealed a general positive perception of the employees of the Ministry of Interior towards the current system for performance appraisal and the usage of HRIS in such a system as the averages of the principles were 3.712, 3.770, 3.639, 3.491, 3.962, and 3.663 for the six principles respectively.

This indicates that the average of all the principles lies in the “Agree” category of the Likert 5-point scale.

However, some recommendations for improvement of the capabilities of HRIS in performance appraisal process should be considered.

On the performance appraisal process level, the employees should be more involved in setting their objectives and what is expected from their performance.

There are more informal review sessions, where a revision of the employees’ performance objectives and expectations should take place.

In addition, a thorough review of the current job description is a plus in enhancing the performance appraisal system.

On the information systems level, the Ministry should provide proper training programs for the employees on how to effectively and efficiently use the HRIS system.

In addition, the Ministry should enhance the system capability of sending comments for improvements and taking these comments into consideration.

Main Subjects

Business Administration

Topics

• Personnel management
• Bahrain
• Information technology
• Data processing

No. of Pages

114

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-372699