Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana
Author
Source
Veterinary Medicine International
Issue
Vol. 2011, Issue 2011 (31 Dec. 2011), pp.1-4, 4 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2011-05-10
Country of Publication
Egypt
No. of Pages
4
Main Subjects
Abstract EN
The study used logistic regression modelling to determine predictors of satisfaction with delivery of animal health care services for 889 clients (livestock and poultry keepers) in periurban Ghana.
Of the 15 indicators tested as predictors of satisfaction in this study, 8 were included in the best fit model.
These were accessibility, availability of services, service charge, effectiveness, efficiency, quality of services, meeting client needs, and getting help.
Efficiency and effectiveness were perceived by the respondents to be synonymous, as were service quality and effectiveness, as suggested by ORs>10 when cross tabulated.
Therefore, one or the other could be used in future studies but not both to avoid collinearity.
The identified predictors could be targeted for improvement in quality of service delivery to livestock and poultry keepers in Ghana.
American Psychological Association (APA)
Turkson, Paa Kobina. 2011. Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana. Veterinary Medicine International،Vol. 2011, no. 2011, pp.1-4.
https://search.emarefa.net/detail/BIM-463355
Modern Language Association (MLA)
Turkson, Paa Kobina. Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana. Veterinary Medicine International No. 2011 (2011), pp.1-4.
https://search.emarefa.net/detail/BIM-463355
American Medical Association (AMA)
Turkson, Paa Kobina. Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana. Veterinary Medicine International. 2011. Vol. 2011, no. 2011, pp.1-4.
https://search.emarefa.net/detail/BIM-463355
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-463355